Post by normiesvsadders on Sept 11, 2009 12:50:14 GMT
aint gonna worry about saying why posting this,i dont know why, and i cant be bothered trying to anymore, or something......
just sent after no bs spending 4hrs on a website complaint form trying to type this (well was trying for something MUCH(believe me..pls) better than this, but couldnt get it out how the origional 10 second thought was that i felt i needed to express) without leaving pc not even to smoke.
oh ffs i kinda ended up explaining sort of now,
even this taking soooooo loooooooonnnngg.
_________________________________
my other details were in the other form boxes
I visited this vue cinema on sept 4 09, used booking machine to watch final destination 3d at 9:30pm followed instrucions at end gave me error message about machine not working, i used another booking machine that worked correctly. I have now noticed that my debit card has been charged twice.
I have tried calling your number twice each time lasting approx 6mins at 10p amin, just to have the call appear to be answered then instantly hung up before getting to say a single word to anyone.
Im not happy about this at all.
i suffer from adhd and anxiety, and this kind of lack of customer service and respect frustrates me greatly and causes me to suffer in negative ways (mainly at hands of own uncontrolable thoughts).
the whole going to a cinema experience is so hard for me because of my conditions , queing, lots of people, being restricted to one spot while watching films, trying my hardest to focus my mind on the movie and constantly worrying wether my popcorn chewing is too load and if it may annoy someone and what they might do etc etc(non stop uncomfortable worrying thoughts when around many people).
Its so hard for me to get there to start with becuase of the thoughts and affects of my disability let alone go throu it all to see a movie, but tried and sufferd more as was my wifes birthday and she does so much for me and i wanted to her to have goodtime (which she did) and watch a 3d movie as she likes the experience, i however cannot see the 3d effect due to such poor vision in a lazy eye but have to still wear 3d specs to ease the blurry effect, but my wife did enjoy herself and that made me not feel so guilty for being such a burden on her if only for a short time atleast.
so as no one answering the phone im left to make this message which is causing me far greater mentally/emotional distress as well as much more time consuming than someone without my problems(im re-reading, losing train of thought, worrying how i may come across as a person, and if my mood appears inaproppriate, feelings of shame for mentioning my problems, whether or not to explain how things effect me, if anyone will care or not, or if they think im after something more than just my money back and i keep getting side trackted into adding to much example or emphasis) as i always question, critasize and analyze myself in anyform of social situation or form of contact and worry how im persieved by others but writting/typing causes me the most difficulty and worries of all forms of contact unfortunetly, so i hate having to do so just because some one dont want to answer or is too busy, thats why im on hold until someone is no longer busy or can answer the phone, annoying but feels like getting somewhere unlike after short time someone answers only to hang up the phone without saying a thing at all, id rather pay more for something like being heard than less for nothing like getting charged to wait to just get hung up on.
Ive now paid twice for movie tickets twice for two calls and hours of trying to write this, so what do i want? - I just want the extra payment that was taken to be returned to me, and if it aint too much trouble for someone to tell the peolpe that are supose to answer the phones that if they really wont be able to take a call at least tell person on phone when might be good time to call back or transfer to a message saying so or set one up prior to transfering, as just hanging up is disgraceful where as answering it can in some cases be far less an effort or stressfull than what the person on the other end of the line will possibly go through.
Mr M MMMmmm
just sent after no bs spending 4hrs on a website complaint form trying to type this (well was trying for something MUCH(believe me..pls) better than this, but couldnt get it out how the origional 10 second thought was that i felt i needed to express) without leaving pc not even to smoke.
oh ffs i kinda ended up explaining sort of now,
even this taking soooooo loooooooonnnngg.
_________________________________
my other details were in the other form boxes
I visited this vue cinema on sept 4 09, used booking machine to watch final destination 3d at 9:30pm followed instrucions at end gave me error message about machine not working, i used another booking machine that worked correctly. I have now noticed that my debit card has been charged twice.
I have tried calling your number twice each time lasting approx 6mins at 10p amin, just to have the call appear to be answered then instantly hung up before getting to say a single word to anyone.
Im not happy about this at all.
i suffer from adhd and anxiety, and this kind of lack of customer service and respect frustrates me greatly and causes me to suffer in negative ways (mainly at hands of own uncontrolable thoughts).
the whole going to a cinema experience is so hard for me because of my conditions , queing, lots of people, being restricted to one spot while watching films, trying my hardest to focus my mind on the movie and constantly worrying wether my popcorn chewing is too load and if it may annoy someone and what they might do etc etc(non stop uncomfortable worrying thoughts when around many people).
Its so hard for me to get there to start with becuase of the thoughts and affects of my disability let alone go throu it all to see a movie, but tried and sufferd more as was my wifes birthday and she does so much for me and i wanted to her to have goodtime (which she did) and watch a 3d movie as she likes the experience, i however cannot see the 3d effect due to such poor vision in a lazy eye but have to still wear 3d specs to ease the blurry effect, but my wife did enjoy herself and that made me not feel so guilty for being such a burden on her if only for a short time atleast.
so as no one answering the phone im left to make this message which is causing me far greater mentally/emotional distress as well as much more time consuming than someone without my problems(im re-reading, losing train of thought, worrying how i may come across as a person, and if my mood appears inaproppriate, feelings of shame for mentioning my problems, whether or not to explain how things effect me, if anyone will care or not, or if they think im after something more than just my money back and i keep getting side trackted into adding to much example or emphasis) as i always question, critasize and analyze myself in anyform of social situation or form of contact and worry how im persieved by others but writting/typing causes me the most difficulty and worries of all forms of contact unfortunetly, so i hate having to do so just because some one dont want to answer or is too busy, thats why im on hold until someone is no longer busy or can answer the phone, annoying but feels like getting somewhere unlike after short time someone answers only to hang up the phone without saying a thing at all, id rather pay more for something like being heard than less for nothing like getting charged to wait to just get hung up on.
Ive now paid twice for movie tickets twice for two calls and hours of trying to write this, so what do i want? - I just want the extra payment that was taken to be returned to me, and if it aint too much trouble for someone to tell the peolpe that are supose to answer the phones that if they really wont be able to take a call at least tell person on phone when might be good time to call back or transfer to a message saying so or set one up prior to transfering, as just hanging up is disgraceful where as answering it can in some cases be far less an effort or stressfull than what the person on the other end of the line will possibly go through.
Mr M MMMmmm